Your questions answered
Get the answers you need including info on home loans, accounts and our app.
FAQs by topic
Account details
- Where can I see the interest rate for my Save account?
- Where can I find how much interest I earned for the previous financial year?
- Where can I see my home loan interest rate?
- Why are my credits or direct debits no longer being redirected to my ubank account?
- How can I cancel a direct debit or recurring card payment?
Cards and Digital Wallets
- How can I find out more about the new card designs?
- What should I do if my Visa Debit card is lost or stolen?
- What do I do if I forget or want to reset my Visa Debit card PIN?
- How do I change my default card for Apple Pay transactions to my ubank card?
- How much does it cost to use Apple Pay or Google Pay?
Using my accounts
- Can I send money directly from my Save account to another bank?
- How can I open another Save account?
- How do I change the name used on my account(s)?
- Can I reorder or hide my accounts?
- How do I dispute a transaction on my account?
- Why can’t I see the location and merchant details on some of my transactions?
Can't find what you're looking for?
If our FAQs don’t have the answers you need, you can reach out to our support team.