What should I do if my Visa Debit card is lost or stolen?
If your physical Visa Debit card is lost or stolen, you can lock it in the app by tapping the card icon and toggling on “Lock card”.
In online banking, select your account, choose “Manage card” and then “Lock card”. You’ll see a message confirming that your card is instantly locked.
To report your card lost or stolen and to order a new card, just give us a call on 13 30 80 (or +612 9070 0202 if you’re overseas). We’re available between 8am and 8pm Monday to Friday, and between 8am and 6pm on Saturday and Sunday (Sydney time).
If you need urgent after-hours assistance, our overnight team can instantly restrict your card. Just give us a call and follow the prompts. Please note our overnight team cannot order new cards.