ubank FAQs

Info on current ubank products

How do I manage my trusted devices and browsers?

You can manage your trusted devices and browsers in the ubank app. Simply:

  • Login to the app
  • Tap “Settings” then select “Manage login access”
  • Delete any devices or browsers in the list that you don’t use by tapping the bin. This removes the device or browser from your account.

If you accidentally delete a device from your trusted device list, you’ll need to re-download the ubank app and login.

To help protect you from fraud and scams you should regularly check your trusted browsers and devices list and immediately delete any you don’t recognise. If you don’t recognise a browser or device, call us on 13 30 80 in Australia or +61 2 9070 0202 if you’re overseas. We’re available between 8am and 8pm Monday to Friday, and between 8am and 6pm on Saturday and Sunday (Sydney time).