ubank FAQs

Info on current ubank products

How do I add passkeys to sign in to my ubank app?

You can enable passkeys to log in to your app when you’re on your personal device. Never add passkeys to your account on a shared device.

To add passkeys to log in to your ubank app:

  • Tap ‘Settings’
  • Select ‘Security’
  • Tap ‘Enable new passkey’ and follow the steps

You can enable up to 4 passkeys. For added security, we’ll notify you via email whenever new passkeys are added to your ubank app.

Remember, to be able to set up a passkey you must:

  • Have a device that supports and is upgraded to iOS 16 or later / Android 9 or later
  • Update to the latest version of the ubank app
  • Make sure you’ve set a screen lock (like fingerprint or Face ID) on your device
  • for iOS, turn on ‘AutoFill Passwords and Passkey’ in your device settings and make sure to have one AutoFill method turned on
  • for Android, have autofill service enabled in the passwords & accounts settings