ubank FAQs

Info on current ubank products

Do all ubank customers need to use passkeys to log into their ubank app?

Yes. Since May 2024, all new customers are already logging into their ubank app using passkeys. From 23 July 2024, existing customers can enrol a passkey via their security settings.

We aim to have all customers using passkeys as their app log in method by November 2024.